Home Banking FAQ

Frequently Asked Questions

I have trouble logging in. What could be the problem?
You may be entering your account number incorrectly. You should enter your account number exactly as it appears on the top of your statement. If you do not have a copy of your statement handy, call the Credit Union office at 520.457.3551 and we can confirm your account number for you. You may also be entering your password incorrectly. Don't forget that your password is case sensitive. For example, the password "Abc123" would not be accepted if you entered "abc123."

The system keeps logging me out after I enter my account number and password. What is wrong?
Most likely, Cookies are not enabled on your web browser. Cookies must be enabled (your browser must be set to "accept Cookies") for TFCU@Home to remember who you are from screen to screen. If you do not like to use Cookies, you can turn them off after each visit to our site.

How do I choose my password?
You should choose a password that is easy for you to remember. However, for security reasons, it should not be an obvious choice, such as your name, birthday, or social security number. Passwords for TFCU@Home must be between four (4) and twenty (20) characters in length and include at least one number, one upper case letter and one lower case letter.

What happens if I forget my password?
No record of your password exists at the Credit Union. If you forget your password, call the CU at 520.457.3551 to request a new temporary password. Once you receive your password in the mail, you can enter TFCU@Home and change your password.

What can I do on TFCU@Home?
With the click of a mouse, it's easy to check balances, view transaction history, make loan payments.

Is there any fee charged to use TFCU@Home?
No. TFCU@Home is a free service.

Is there a browser that works best with TFCU@Home?
Internet Explorer 4.0 or higher and Netscape 6.0 or higher are the preferred software browser versions.

Is TFCU@Home easy to use?
Yes. TFCU@Home is very user friendly. You just point and click to get to the information you need.

Is TFCU@Home secure?
Yes. Tombstone FCU utilizes the latest firewall and encryption technologies. All member information maintained on our system and provided through TFCU@HOME is secure.

When can I access TFCU@Home?
With TFCU@Home you have a Credit Union office in your home 24 hours a day, when it's convenient to you. However, service may be interrupted for a short period each day for data processing. If you experience any unexpected down time, please report this to the Credit Union at 520.457.3551.

How do I know my transaction has gone through?
You will receive a transaction confirmation on-line. You may also go back and view your transaction history or balances through TFCU@Home after you complete the transaction.

What is the "Comment" line for on the transfer page?
Anything you type in this area will print out on your account statement and will be preceded by an "eIT -". You can use the Comment line to remind yourself about transactions made through TFCU@Home.

Is there any way to stop a transaction from going through?
If you notice an error in your transfer request before you select "Transfer", you can select "Reset" on the "Funds Transfer" page and it will clear out your transfer request. Once you select "Transfer", you will see a summary of your requested transfer. You can then choose to continue with the transfer or you can stop the transfer at that point by selecting "Reset". Also, at any point prior to clicking on the Transfer confirmation button, you can select another function from the menu to switch out of the Funds Transfer page with no transaction posting.

Click here to return to the Home Banking page.

To log on please click here and then
enter your account number and password.